Work With Us

We're always direct. In a good way.

SEE OUR LIST OF OPENINGS
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A+

(Superior) rated insurance by A.M. Best

97.8%

of our clients renew year-after-year

10K+

insured locations across the U.S.

+50%

of our new business comes by way of referral 

WE ARE DIRECT

Our Story

Every day, Intrepid Direct Insurance helps franchise and business owners simplify and save on their business insurance needs. Our direct-to-consumer model means franchisees work with us, the insurance provider, versus an agent or a broker. The result? A streamlined experience with faster quotes, easier applications, a smoother claims process, and lower prices.

From our beginnings in 2015 and into the future, we continue to be obsessed with being better. We're a partner who's always thinking about ways to help business owners minimize risk and maximize their bottom line. From coverage to convenience, our minds are always on the move for our clients.

Think you have what it takes to be a part of this movement of reimagining a better insurance industry? Keep scrolling and see if our values align with yours!


WHAT MATTERS TO US

Our Core Values

It's not just what we expect from ourselves; it's what we love about our clients. Yes, we know insurance is only a part of a business' operations and expenses, but everything counts and everyone matters. And guess what, we actually care about our customers and their employees and want them to succeed, which is why we always put them first and try to "walk in their shoes".

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Walk in their Shoes

We do everything we can to learn our clients’ businesses and understand the needs of our insureds, allowing us to offer the best insurance experience possible. Regardless of our individual role within Intrepid Direct, each of us is responsible for ensuring that our role brings Intrepid’s vision to life – a smile and a referral from every insured!

But our empathy doesn’t stop there! A huge part of our success stems from the fact that “wearing the hat” of other departments is almost second nature to us. This ability to view our own work and decisions from other departments’ points of view enables us to collaborate seamlessly and work efficiently.

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Bring the Hammer Every Day

We’re a passionate bunch, which is evidenced by the quality of our effort and output. We come to work inspired and ready to tackle any challenges the day may bring. We feed off of each other’s drive, working with urgency to deliver results quickly and accurately for our clients – whether they’re insureds or internal end-users. We know the power in “delivering better”. 

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We Rock!

We’re a positive team that loves working together! We’re competitive, but only in the best ways – as we lift each other up, collaborate to find the best solutions, and challenge each other to be our best selves. We demand a psychologically-safe work environment where teammates across all levels of the organization feel comfortable expressing their ideas and opinions. We’re fully present for each other – always willing to listen with an open-mind and encouraging the best idea to win.

Speaking of wins – we love to celebrate them! Big and small, we’re always finding ways to recognize hard work. We know that ‘life is a state of mind’ and we choose positivity. Who doesn't want to have fun at work?!

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Dare Greatly

We have the courage to challenge the status quo. We speak up and bring ideas to the table even when it feels intimidating to do so. We push ourselves beyond our comfort zones, knowing that the ability to grow requires the courage to fail. When we pick up the pieces, we will have learned important lessons and put ourselves in a better place to move forward. We know vulnerability is strength. 

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Whiz-Bang Minds

Whiz-Bang minds lead innovation in an industry that hasn’t changed much in the past 200 years! At Intrepid Direct, we value curiosity and are always asking “why?” ...and we don’t accept “because it’s always been done that way” as an answer either.

We cut through unnecessary bureaucracy to bring a better product and easier experience to our insureds. We’re experts in what we do, while also knowing that learning is never done. We’re constantly striving to increase our knowledge. We let data drive our decisions and seek out disconfirming views to stress test ideas. Always driven to improve, Whiz-Bang Minds stay sharp, because they know it’s #AlwaysDay1


WHAT YOU CAN EXPECT 

Working at Intrepid Direct

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Work-Life Balance

We know the difference (and the importance) between work life and personal life. That's why we offer:

  • flexible work schedules
  • early closure before holidays
  • generous paid time off
benefits

Benefits

We offer a competitive compensation and benefits package for full-time employees starting the date of hire. This includes:

  • medical, dental, vision
  • short- and long-term disability
  • life insurance
  • AD&D
  • HSA, FSA
  • 401(k) and profit sharing
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Professional Development

We recognize that the skills and knowledge of employees are critical to our organization’s success.

To encourage professional development, we offer:

  • tuition reimbursement
  • accreditation and certification opportunities

TAKE A TOUR 

Our Digs

We recently moved into a brand new 27,000 square foot office space with all the things you love -- ping-pong, free snacks, and Friday happy hours.

We have the latest technology for everyone to successfully do their work, and our meeting rooms are outfitted with interactive technology to enable collaboration among teams. Our office also has numerous breakout rooms to work independently away from your regular work space.

Join our diverse and talented team who are reimagining what a 200-year old industry could look like.


JOIN OUR TEAM

Our Current Openings

Explore the positions below and start the process of joining the Intrepid Direct team!

Associate Underwriter

You'll be the first Associate Underwriter to join Intrepid Direct so you'll have a rare opportunity to shape this role. You will evaluate critical information and perform basic underwriting functions in support of the Underwriting Department. Apply Today!

Claims Representative I

You will be the first point of contact for the claim process, garnering key details and managing the flow of customer communication. You will set up claims, help answer questions and work with our customers to solve problems. Apply Today!

Client Success Advisor

You'll have a wide range of responsibilities -- from working closely with new client (commercial/franchisee) prospects to helping our current clients with their renewals, as well as daily service questions. Apply Today!

Client Success Associate

Are you ready to be part of creating a better customer experience for franchise owners in the insurance industry? From applications to claims everything is being improved for our customers. We see the Client Success team as being a cornerstone of how we will grow and service our clients in the future. Apply Today!

Digital Marketing Manager

You'll be responsible for coordinating, executing, maintaining, and optimizing all aspects of Intrepid Direct’s digital marketing, including our website, landing pages, email campaigns, social media, online advertising, webinars, surveys, and partner websites. Apply Today!

HNOA Claims Specialist

You will be responsible for a reasonable inventory of auto claims from routine to complex. You will help answer coverage questions, work with our customers to solve problems, participate in projects to help the department evolve, and most importantly, make us better. Apply Today!

Lead Property Claims Specialist

You will be responsible for handling property losses quickly and efficiently. You would be a direct line of communication with our insureds and working to handle their claims to the best resolution possible while providing best in class customer service. Apply Today!

Sr. Graphic Designer

You'll lead creative initiatives from conception to production, which includes presenting new and improved concepts and ideas, to build the Intrepid Direct brand and achieve Intrepid’s strategic objectives for new business growth, customer retention, and internal marketing. Apply Today!

APPLY TODAY!
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WHAT DOES IT ALL MEAN? 

We Are Intrepidacious

What does it mean to be "intrepidacious"? It means being fearless, adventurous, bold, and brave. It adds an additional depth to our values:

  • Walk in their Shoes = Managing Self + Reflective Listening
  • Bring the Hammer = Resilience + Urgency
  • We Rock! = Positivity + Teamwork
  • Dare Greatly = Courage + Challenging the Status Quo
  • Whiz-Bang Minds = Evidence-Based Decision Making + Curiosity